Technical Support

Need a bit of extra help with your purchases? We’ve got you covered.

PURCHASING

How do I pay for the meditations?

You can pay via paypal or credit card.  Both are processed through the paypal system, which is a trusted, secure and well recognised way of paying for goods and services over the internet.

Select the paypal method of payment, whether you’re paying with your credit card or with your paypal account.

What currency can I pay in?

You can pay in any currency you like! Your bank or your pay pal account will do the conversion maths for you.

The prices are all in Australian Dollars (AUD), because I’m based in Australia.  While I know many online businesses sell in US dollars (USD), it feels authentic to me to have my prices in Aussie dollars as that’s where I live.

The AUD is significantly less than the USD, Euros or British pounds (if you’re outside of Australia, this will probably work in your favour).  To find out an up to date conversion rate with any currency, check out this website.

Help! I'm trying to purchase your meditations and paypal won't let me. What can I do?

Give PayPal a call and check everything is ok with your accountSometimes PayPal have security checks that mean you can’t purchase online at the moment.  Giving them a call will clear this up.

If it’s a problem with my site, please contact us (using the contact form below), and we’ll sort it out for you asap.

DOWNLOADING

How do I download the meditations?

After you purchase the meditations, I will send you an email with a link to download the meditations.  Follow the links to download the file.

If you’re on a mac, once the file has finished downloading, double-click on it, and the folder will be extracted to the same location as the zip file.  Files are usually downloaded to the ‘downloads’ folder on your mac.

If you’re on a PC, once the file has finished downloading, right-click on the file, choose ‘extract all..’ and then select the location you would like the tracks to be.

How can I download the meditations on my iPhone or iPad?

The easiest way to download the meditations is onto your computer, then transfer them to your iPhone or iPad (iTunes is an easy way to do this).  Unfortunately these devices don’t come with the technology to deal with zipped files (compressed files which make for easier downloading) or for downloading audio files directly onto your device.

There are apps that can handle zip files, and will unzip and play them for you on your iPad or iPhone.

PLAYING

How do I play the meditations in iTunes?

After you have unzipped the folder (see above), drag the folder into iTunes, then play it from within the iTunes application.

What if I don't have iTunes?

No worries, you can download iTunes here, or you can play the meditation tracks on any device that supports mp3 files.

ANY MORE QUESTIONS?

Send us an email, we’re always happy to help.

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